Terms & Conditions:

1. General Provisions
   
   Traveller.az - online hotel and other tourism services reservation system over Azerbaijan.
   Traveller.az, further referred to as Service Provider, provides hotel reservation services to Client only after the Client has read through and agreed to the terms of the present Agreement.
   The reservation is performed based on the contracts concluded between Traveller.az with hotels. Hotel reservation with the hotels of Azerbaijan is performed in accordance with the terms and regulations applied by the respective hotel.
   



2. Service Order
   
   The order of the services is performed based on the Hotel Reservation Form carefully filled by the client and submitted to the Service Provider over the web-site, telephone, e-mail, or any other means of communication.
   The pre-confirmation of the reservation is performed by the Traveller.az Reservation office employee within 48 hours after the submission of the application. All applications submitted on weekends or on official holidays are processed on the first working day following the days off.
   In exceptional cases (high season, overloading) Traveller.az reserves the right to replace the hotel reserved earlier with a hotel of the same or a higher class without changes in the price of stay. At that, the Traveller.az Reservation office employee informs the client immediately about such replacements.
   



3. Costs
   
   The cost of the ordered services is fixed according to the prices specified on the portal Traveller.az at the moment of submission of the application.
   All prices for accommodation in Azerbaijan are indicated in US Dollars and are effective for individual tourists.
   Group discounts are provided upon the Client's request.
   The costs for breakfast and taxes are included (if other is not specified).
   The hotel reservation is performed based on the guaranteed basis (the pre-payment for the whole period of stay). The Client has to timely confirm the execution of the payment to the Traveller.az Reservation office employee. In case the confirmation is delayed, Traveller.az reserves the right to cancel the reservation.
   



4. Terms of Payment
   
   The payment is to be performed no later than 72 hours prior to the accommodation time.
   The payment is performed:
   - outside of the Republic of Azerbaijan in US Dollars.
   - within the Republic of Azerbaijan in Manat at the rate of the Central Bank of the Republic of Azerbaijan effective on the date of payment.
   
   
   Payment by credit card:
   The preferred payment method is by credit card. Credit card processing is realised through Paypal international system.
   You can use Visa, MasterCard, Discover, and American Express with PayPal. When you pay with PayPal, you do not expose your credit card number to the merchant, i.e. Traveller.az or any hotel. PayPal never shares your financial information with or sells it to merchants.
   
   Payment by bank transfer:
   You can make a payment via bank transfer. Address the payment to one of the following accounts:
   
   Bank details in UK:
   
   Bank Halifax
   Address: 100-102 High Street North London E6 2HT
   Sort code: 11-02-64
   Account: 01932106
   BIC: HLFXGB21G73 (BIC is an analogue to SWIFT)
   IBAN: GB75HLFX11026401932106
   Account holder: Mr. Zaur Mammadov
   
   Bank details in Azerbaijan:
   
   "UNIBANK"
   Address: Rashid Behbudov str. 57, Baku, AZ1022
   Account: 02-019383-3813-USD-01 (USD account)
   SWIFT CODE: UBAZAZ22
   Account holder: B.T.S. LTD LLC
   
   
   The Client is requested to transfer the amount of the purchase order to the settlement account of our company based on the invoice. After the successful transfer you are requested to provide the following data to the Traveller.az Reservation Office: date, amount and the transfer ID number, the name of sender or company title, reservation number (provided by the reservation unit).
   Please note!
   All bank fees are to be paid for by the Client.



5. Safety and Confidentiality
   
   All personal data provided by the Client is used solely for the service provision by the Provider.
   The service Provider commits not to publish, sell, or transmit the data received from the Client to the third parties that are not part of the reservation process.
   This is, however, not applicable for the service providers (hotels) that must receive the data to process the order.
   



6. Cancellation policy
   
   Upon the timely request of the Client for the cancellation of the pre-paid order the service Provider reimburses the full amount of the payment except for the costs of the bank transfer fees. In case of late cancellation of the booking (less than 4 days before arrival date), or when the hotel states the fact that you hadn't shown up at the hotel (NO SHOW) the Client will be liable for charge equal to one night stay at the hotel requested.
   
   
7. Disclaimer
   
   The reservation system Traveller.az is designed for the private use. Use of any material published at the web-portal is prohibited without the written permission issued by the service Provider.
   The Provider neither takes any responsibility nor guarantees that any information from the hotel database is up-to-date or accurate. The service Provider does not take any responsibility for the goods or services provided by the hotels integrated into the reservation system.
   The service Provider does not take responsibility for any inaccurate data entered by the Client when filling out the hotel booking form. The Client has to precisely enter the e-mail address as all further information is communicated to the Client by the e-mail.
   The person submitting the Reservation form to the Service Provider, represents all tourists named under this Reservation form, and bears responsibility to Traveller.az for the accuracy of the data provided in the Reservation form, and for the fulfilment by all guests of all the engagements including the engagements on the payment of services and fees due in case of the cancellation of the pre-ordered services.
   The Parties are exempted from the liability for their engagements in case of the contingencies (force-majeur) such as earthquake, flood, fire, typhoon, hurricane, drifting, hostilities, government regulations, mass diseases, strikes, changes in visa regulations, limitations of transfers, prohibitions of trade operations with some countries as a result of international approvals and other circumstances, independent of the Parties' will. In case of such contingencies each of the Parties has to inform the other Party in shortest possible time.
   



8. Claims
   
   If any claims occur on the client's part during the service provision, the Client should refer to Traveller.az in a written form 3 days before the service order execution is complete.
   



9. Other terms
   
   The service Provider reserves the right to change, add or expel any terms or conditions that stipulate for the provision of services on this web-portal.